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Contact Us

MVP Medicare Customer Care Center
TTY: 1-800-662-1220


Monday - Friday

8 am - 8 pm (EST)


From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm


MVP Medicare Product Advisors
TTY: 1-800-662-1220


Monday - Friday, 8 am - 8 pm (EST)



220 Alexander St.

Rochester, NY 14607


24/7 Nurse Advice Line



Request a Coverage Determination or Formulary Exception

Phone: 855 853-4852




Medicare Advantage Plans - Rochester/Buffalo Region

Note: Refer to the list of MVP Medicare Advantage Plan regions to confirm this is the right information for the plans available to you.

2017 Plan Information

Medicare Advantage Plans

View and Pay Your Bill Online


Online Payment System (eBilling) Help Guide A Convenient Way to Pay Your Monthly Premium




Part D (Prescription Drug Coverage)

Part D Prescription Drugs









Forms & Publications

Forms & Publications


Live Well (Wellness Programs)

Live Well


Government & State Agencies



Last updated October 2016

Important Information

MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.


Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.


Medicare beneficiaries may also enroll in GoldValue HMO-POS, Preferred Gold HMO-POS and/or WellSelect PPO through the CMS Medicare Online Enrollment Center located at

Y0051_3227 Approved