To access your benefits, claims, and account information,

Please go to the

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Contact Us

MVP Medicare Customer Care Center
TTY: 1-800-662-1220


Monday - Friday

8 am - 8 pm (EST)


From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm


MVP Medicare Product Advisors
TTY: 1-800-662-1220


Monday - Friday, 8 am - 8 pm (EST)



220 Alexander St.

Rochester, NY 14607


24/7 Nurse Advice Line



Request a Coverage Determination or Formulary Exception

Phone: 855 853-4852


Live Well

Well-Being Program

Wellness Rewards

When it comes to your health and well-being, consider MVP a valuable asset and partner. Our Well-Being Program includes many programs and resources to support your health and wellness goals. Many of our plans offer these added benefits at no added cost to you! And when you take advantage of these free and confidential programs, you and MVP work together to help keep health care costs down.


Earn a $75 reward for staying current with yearly exams, tests and screenings.

Learn more about Wellness Rewards



Have fun, get fit and stay healthy!The SilverSneakers fitness program offers a gym membership at a location not far from home.


Learn more about SilverSneakers

Find a participating fitness location near you


Living Well Health Education Classes & Programs

The MVP Medicare Community Health Promotion team provides wellness education programs and movement classes throughout the communities we serve, designed to help participants gain awareness, motivation, and skills to improve their health.


Learn more about Health Promotion Activities


Medication Review Program

Review your medications with an MVP pharmacist in person or over the phone and learn how you can avoid potential dangers (such as falling or potentially harmful combinations) when taking multiple drugs. This program is exclusively for MVP Medicare Advantage members whose MVP plans include Part D prescription drug coverage.


Matrix Medical Home Visits

You may qualify to receive a free Matrix Medical home visit. A nurse practitioner will make a house call to evaluate your current health in the comfort of your own home. A family member or friend can be present if you wish. Studies show that MVP members who take advantage of these home visits:

  • Have lower medical expenses.
  • Have fewer hospital admissions.
  • Feel more informed and in charge of their health.
  • Are more satisfied with their health plan.

The in-home visit doesnt take the place of seeing your primary care doctor. Rather, it enhances your overall health care. And by taking action now to prevent health issues later, you and MVP are working to keep health care costs down.


Condition Management Programs

Get extra support if you are living with a physical or mental health concern. MVP has free, confidential programs to help you get the care you need, understand your treatment options and make the most of your benefits when you are living with a chronic health condition.


Learn more about our Condition Management Programs


24/7 Nurse Advice Line

Call the Nurse Advice Line anytime day or night for answers to your health questions. Youll speak with a nurse who can help you (especially when your doctors office is closed) with issues such as:

  • Answers to what do I do if health questions.
  • Finding information and resources about prevention and wellness, treatments, chronic conditions, and other health topics or concerns.

You can also listen to selections from an audio library of more than 400 pre-recorded messages on general health topics, designed to help you make informed health decisions. Call the 24/7 Nurse Advice Line at 1-800-204-4712.


Living Well Toolkit

  • Falls are not accidents. A fall is a predictable and preventable event. Take the necessary steps to reduce your risk of falling.

    Prevent Falls

  • Do everything you can to maintain your health and stay well with this personal health tracker for recording doctor visits, tests, medications and contact information. Includes tips for keeping a good handle on your health.

    Health Tracker

  • If you are planning a hospital stay, it is important to be prepared not only before your visit, but when you are ready to come home. MVP has tips and resources to help with a smooth transition from hospital to home.

    Planning a Hospital Stay
    Successful Hospital-to-Home Planning

  • Keep your bones strong! Good health habits and preventive screenings can help reduce your risk of osteoporosis and fractures.

    Understanding Osteoporosis

  • Guide to Preventive Health Care- MVP Health Care believes its worth taking time to maintain your personal health now and prevent future health problems later. We offer ways to help you make preventive health care part of your daily life. As you choose a healthy lifestyle and work with your doctor to develop a plan, MVP supports you every step of the way.

    Read more in our Guide to Preventive Health Care

  • Quick and easy interactive tools, like a Body Mass Index (BMI) calculator, that can help you evaluate your health and lifestyle.

    Health Tools & Calculators

  • Find health information by topic, a symptom checker, as well as decision tools to help you with surgery, medical tests and medications.

    Healthwise Knowledgebase®

  • The ChooseHealthy™ Network offers an extensive library of health information, products, and resources to support your health goals all online.


  • Educational guidelines that MVP provides to doctors and other health professionals to help with good medical care to benefit our members.

    Quality Improvement Manual

Link opens in a new window outside of the Medicare plan information and/or takes you to a third party website.


Last updated: March 2017


Y0051_3227 Approved