To access your benefits, claims, and account information,

Please go to the

Manage Your Account

section of the website


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Contact Us

MVP Medicare Customer Care Center
TTY: 1-800-662-1220


Monday - Friday

8 am - 8 pm (EST)


From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm


MVP Medicare Product Advisors
TTY: 1-800-662-1220


Monday - Friday, 8 am - 8 pm (EST)



220 Alexander St.

Rochester, NY 14607


24/7 Nurse Advice Line



Request a Coverage Determination or Formulary Exception

Phone: 855 853-4852


Note: All MVP forms and publications are PDF files.


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Follow the download directions on the Adobe website to get your copy of Adobe Acrobat Reader.

Claims & Reimbursement Forms


Information Release/Restriction


Advance Directives/Advance Care Planning - New York

    New York State Department of Health


More Forms and Publications

Many forms and publications, such as enrollment forms and your Living Well Newsletter, depend on where you live. Select your county and then click on Forms and Publications on the top of the following webpage.

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Last updated: October 2016


Y0051_3227 Approved