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Already an MVP Medicare member?

Start with your ID card!
The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

MVP Medicare Customer Care Center
TTY: 1-800-662-1220

Monday - Friday
8 am - 8 pm (EST)
From Oct. 1 - Mar 31, call seven days a week, 8 am to 8 pm. Or, use the MVP Customer Care Contact Form

220 Alexander St.
Rochester, NY 14607

24/7 Nurse Advice Line


Request a Coverage Determination or Formulary Exception
Phone: 855 853-4852

Shopping for a Medicare Plan?

MVP Medicare Team
TTY: 1-800-662-1220

Monday - Friday, 8 am - 8 pm (EST)

Live Chat

Connect with an online representative through our Live Chat feature.



Last updated: October 1, 2018


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Important Information


MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Call 1-800-665-7924 (TTY: 1-800-662-1220) for more information.

Every year, Medicare evaluates plans based on a 5-star rating system. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Medicare beneficiaries may also enroll in Preferred Gold HMO-POS, GoldValue HMO-POS, GoldSecure HMO-POS, Gold PPO, and/or WellSelect PPO through the CMS Medicare Online Enrollment Center located at