Contact Us

Already an MVP Medicare member?


Start with your ID card!
The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

MVP Medicare Customer Care Center
1-800-665-7924
TTY: 1-800-662-1220

Hours
Monday - Friday
8 am - 8 pm (EST)
From Oct. 1 - Mar 31, call seven days a week, 8 am to 8 pm. Or, use the MVP Customer Care Contact Form

Address
220 Alexander St.
Rochester, NY 14607

24/7 Nurse Advice Line
1-800-204-4712

 

Request a Coverage Determination or Formulary Exception
Phone: 855 853-4852
Fax:1-800-401-0915


Shopping for a Medicare Plan?


MVP Medicare Team
1-800-324-3899
TTY: 1-800-662-1220

Hours
Monday - Friday, 8 am - 8 pm (EST)

Live Chat

Connect with an online representative through our Live Chat feature.

 

 

Last updated: October 1, 2018

 

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Review the Pre-Enrollment Checklist to understand our plan benefits and rules.

 

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Important Information

 

MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Call 1-800-665-7924 (TTY: 1-800-662-1220) for more information.

Every year, Medicare evaluates plans based on a 5-star rating system. Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Medicare beneficiaries may also enroll in Preferred Gold HMO-POS, GoldValue HMO-POS, GoldSecure HMO-POS, Gold PPO, and/or WellSelect PPO through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov.

 

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