Please go to the
section of the website
MVP Medicare Customer Care Center
Monday - Friday
8 am - 8 pm (EST)
From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm
MVP Medicare Product Advisors
Monday - Friday, 8 am - 8 pm (EST)
220 Alexander St.
Rochester, NY 14607
24/7 Nurse Advice Line
Request a Coverage Determination or Formulary Exception
Phone: 855 853-4852
New York State Elderly Pharmaceutical Insurance Coverage (EPIC) - 2017
MVP Health Cares Part D coverage and EPIC coverage work together. You must show both ID cards to the pharmacy to ensure that the lowest co-payment is applied to your prescription.
- All seniors must be enrolled in a Medicare Part D plan to remain enrolled in New York State EPIC.
- Members must meet income guidelines to qualify for EPIC. Plans may include fees or deductibles.
- EPIC will pay as a secondary payer for prescriptions that are first covered by Medicare Part D. EPIC will also cover drugs that are Medicare Part D excluded.
- Part D premium assistance may also be available.
Contact EPIC for more details:
EPIC Helpline: 1-800-332-3742
TTY users may call 1-800-290-9138
Necesita Ayuda? Llame al 1-800-332-3742
New York State Epic and Medicare Part D website
Last updated: October 2016