To access your benefits, claims, and account information,

Please go to the

Manage Your Account

section of the website

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Link opens in a new window outside of the Medicare plan information and/or takes you to a third party website.


Link opens in a new window outside of the Medicare plan information and/or takes you to a third party website.


Contact Us

MVP Medicare Customer Care Center
TTY: 1-800-662-1220


Monday - Friday

8 am - 8 pm (EST)

From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm


MVP Medicare Product Advisors
TTY: 1-800-662-1220


Monday - Friday, 8 am - 8 pm (EST)



220 Alexander St.

Rochester, NY 14607


24/7 Nurse Advice Line



Request a Coverage Determination or Formulary Exception

Phone: 855 853-4852


Part D Explanation of Benefits (EOB)

MVP Health Care is required to send out an Explanation of Benefits (EOB) statement on a monthly basis to all members who use their Part D pharmacy benefit. This EOB contains total TrOOP and Drug Spend amounts for the plan year, along with a summary of all prescriptions obtained that month. EOBs are sent at the end of each month for the prior month's utilization. For example, at the end of February, you will receive your January EOB. EOBs are also provided at the end of a plan year for annual documentation of all your Part D drugs. They are also sent to members upon disenrollment from the plan.


You may not always receive an EOB . If you do not use your pharmacy benefit during a particular month of the year, you will not receive an EOB statement for that month. If you think that you did not receive a monthly statement in error, please contact CVS/caremark.


You may receive an EOB when you did not expect one . Every time a member uses their Part D coverage to obtain a prescription, an EOB will be generated and sent out. Sometimes EOBs are generated and sent out for past prescriptions because of systematic updates. In other words, sometimes you could receive an EOB during a month that you did not use your Part D benefit. Members can expect to receive updated EOBs for any prior prescriptions during any plan year that they have had Part D coverage. It is important to review your EOB statements for accuracy. If there are questions regarding your EOB, please contact CVS/caremark.







Last updated: October 2016

Y0051_3227 Approved