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MVP Medicare Customer Care Center
Monday - Friday
8 am - 8 pm (EST)
From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm
MVP Medicare Product Advisors
Monday - Friday, 8 am - 8 pm (EST)
220 Alexander St.
Rochester, NY 14607
24/7 Nurse Advice Line
Request a Coverage Determination or Formulary Exception
Phone: 855 853-4852
CVS Caremark Mail Service Pharmacy
Some of your prescription drugs may be available by mail order. By using CVS Caremark Mail Service Pharmacy, you will pay a 2 month co-pay for a 3 month supply*. Most medications taken on a routine basis are available through the mail order service. Your medications will be delivered directly to your home and standard shipping is free!
If you have not used the CVS Caremark Mail Service Pharmacy and your doctor sends in a prescription for you, Medicare requires that you give CVS/caremark authorization before they will mail your medication:
How can I order refills on mail prescriptions?
You can order refills any of three ways:
How long will it take to receive my medication?
Your medication will usually arrive within 7-14 days after CVS/caremark receives your prescription. Refills usually arrive within 5 days after CVS/caremark receives your request. When ordering, be sure to have at least a 14-day supply of medication on hand.
You can track the status of your mail order by logging in to your MVP online account and selecting Pharmacy (CVS/caremark) to access your personalized prescription drug information. You can also call CVS/caremark at
If more than 10 calendar days have passed since you submitted your prescription and you haven't yet received your order, please call CVS/caremark Customer Care for assistance.
*BasiCare and WellSelect members pay 100% for drugs in Tiers 2-5 until your $400 yearly deductible is met.
Last updated: October 2016