Please go to the
section of the website
MVP Medicare Customer Care Center
Monday - Friday
8 am - 8 pm (EST)
From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm
MVP Medicare Product Advisors
Monday - Friday, 8 am - 8 pm (EST)
220 Alexander St.
Rochester, NY 14607
24/7 Nurse Advice Line
Request a Coverage Determination or Formulary Exception
Phone: 855 853-4852
MVP Medicare Advantage Plans
GoldValue with Part D (HMO-POS), Preferred Gold with and without Part D (HMO-POS), Gold PPO with Part D (PPO), BasiCare with Part D (PPO), and WellSelect with Part D (PPO) plan members select the New York or Vermont county where you live*:
If your coverage is through your former employer:
*Not all MVP Medicare Advantage plans are offered in all counties throughout New York and Vermont.
- Rochester/Buffalo Region:
Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, or Yates counties in New York.
- Capital District Region, Southern Tier Region:
Albany, Broome, Cayuga, Chenango, Columbia, Cortland, Essex, Fulton, Greene, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Tioga, Tompkins, Warren or Washington counties in New York.
- Central New York Region and Vermont Region:
Herkimer, Madison, Oneida, Onondaga, Oswego, or Otsego counties in New York; or Addison, Bennington, Chittenden, Lamoille, Rutland, or Washington counties in Vermont.
- Hudson Valley Region:
Dutchess, Orange, Putnam, Ulster or Westchester counties in New York.
MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.
Updated October 2016