To access your benefits, claims, and account information,

Please go to the

Manage Your Account


section of the website


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Link opens in a new window outside of the Medicare plan information and/or takes you to a third party website.

 

Contact Us

MVP Medicare Customer Care Center
1-800-665-7924
TTY: 1-800-662-1220

Hours

Monday - Friday

8 am - 8 pm (EST)

 

From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm

 

MVP Medicare Product Advisors
1-800-324-3899
TTY: 1-800-662-1220

Hours

Monday - Friday, 8 am - 8 pm (EST)

 

Address

220 Alexander St.

Rochester, NY 14607

 

24/7 Nurse Advice Line

1-800-204-4712

 

Request a Coverage Determination or Formulary Exception

Phone: 855 853-4852

Fax:1-800-401-0915

MVP Medicare Advantage Plans

GoldValue with Part D (HMO-POS), Preferred Gold with and without Part D (HMO-POS), Gold PPO with Part D (PPO), BasiCare with Part D (PPO), and WellSelect with Part D (PPO) plan members select the New York or Vermont county where you live*:

 


SmartFund MSA™ plan member information

 


If your coverage is through your former employer:


*Not all MVP Medicare Advantage plans are offered in all counties throughout New York and Vermont.

  • Rochester/Buffalo Region:
    Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming, or Yates counties in New York.
  • Capital District Region, Southern Tier Region:
    Albany, Broome, Cayuga, Chenango, Columbia, Cortland, Essex, Fulton, Greene, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Tioga, Tompkins, Warren or Washington counties in New York.
  • Central New York Region and Vermont Region:
    Herkimer, Madison, Oneida, Onondaga, Oswego, or Otsego counties in New York; or Addison, Bennington, Chittenden, Lamoille, Rutland, or Washington counties in Vermont.
  • Hudson Valley Region:
    Dutchess, Orange, Putnam, Ulster or Westchester counties in New York.

 

MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

 

 

Updated October 2016

Y0051_3227 Approved